Inapoi

Customer Service Advisor

Bucuresti
14/07/17 6:55
Tipul postului:
Full time
Salariu (EUR net):
[n/a]
Ideal Candidate: 
· Have at least 12 months’ customer service experience working in a similar fast paced environment.
· Have business level English and at least two other languages from: Bulgarian, Czech, Danish, Dutch, Finnish, German, Greek, Hungarian, Norwegian, Polish, Portuguese, Romanian, Slovakian, Slovenian and Swedish
· This role involves the use of PC advanced telephony work
· Have an ability to quickly develop a rapport with our customers, emergency services over the phone.
· A drive for excellent customer service.
· The sensitivity and professionalism to effectively manage pressurised situations

As a customer service advisor, you will be involved in a variety of inbound customer calls varying from arranging emergency services to helping drivers find their way to an important meeting or their holiday destination. To do this you will be trained to use some of the most advanced technology available today.

Responsibilities:
· Effectively answer all call types of customer call including emergency and nonemergency calls general enquiries and other patient dependant calls
· Using the latest technology, you will assist drivers and their passengers through all call types; including routing throughout Europe, performing vehicle diagnostics remotely and even providing emergency assistance.
· Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding.
· You must stay level-headed, professional and patient.
· When an emergency incident occurs you must take into account the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation; including calling and coordinating the emergency services in the relevant country.
· Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives.

Benefits:
· Very attractive salary
· A fun, dynamic and challenging work environment
· Team building activities and networking opportunities
· Professional and professional development.





Selectie Recomanda acest job - dupa click in partea de jos a anuntului puteti introduce mailul unui prieten



Locuri de munca recomandate


Genpact
General Ledger
We think with design. Dream in digital. Solve problems with data. Obsess over ...

CARROUSEL
Educateur pour 2-3 ans
Description du poste Il/elle met en place des activités d’éveil tout en ...

ExperBuy
Procurement Officer - German
Job and Mission: - Process the RFQ sent by the ...

Stefanini
User Support Consultant (FRENCH)
Location: Romania Work City: Bucharest Job Category: Help Desk Description French and English     speaker and looking for a job? ...

Genpact
Genpact Trainee Program
What is GATEWAY? Genpact Trainee Program that will help you to: - ...

M.A.C.V.R. INTERNATIONAL SRL
Asistent administrativ
Candidatul ideal: - Cunoașterea limbii franceze (vorbit și scris).- Stăpânirea programelor ...



Parteneri


CABINET FRANCOFON EXPERTIZA CONTABILA:


TOP ANGAJATOR: ALLIO Group - ALLIO Romania