Inapoi

Customer Service Agent with French - Constanta

Constanta
06/12/17 6:50
Tipul postului:
Full time
Salariu (EUR net):
[n/a]

Ideal candidate

• Customer oriented
• Good level of French language
• Adaptable and flexible type of person
• Excellent problem solving skills with attention to details
• Excellent written and verbal communication skills
• High school degree and/or college degree
• Nice to have prior Contact Center/ travel industry / Customer care experience

Job description

Our client is one of the Top 3 Business2Business Global Travel Distributor.
Powering global travel, our client provides easy access to a wide portfolio of accommodation options, transfers, and tours & activities to the travel industry working with some of the biggest and best online travel agents, tour operators, and traditional travel agents. Our client has succeeded in the business-to-business travel industry for nearly four decades.
PRIMARY OBJECTIVE:

To process hotel and service bookings and confirm new requests, amendments and cancellations as quickly, efficiently and accurately as possible.

POSITION DUTIES AND RESPONSIBILITIES:
• To provide language customer support & transaction processing for B2B clients/travel agencies/travelers and/or partners, and end Customers
• To provide Customer Support of Bookings / Servicing of Bookings through all three channels – chat, email and phone for the following: amendments, cancellations, general queries from agents (contact center for outbound travel) and end user (Global support for OTR (On the road issues), reconfirmations, relocations, complaints
• To meet and exceed KPIs (AHT, quality, CSAT)
• To gain and maintain an accurate and up to date knowledge of hotel/service providers and accepted alternatives.
• To follow processes and policies
• To follow documentation standards
• Ability to work rotating shifts to cover the Departments operating hours.

BENEFITS:
• Attractive salary package, including monthly meal tickets
• Access to top medical services for yourself and a dear one, through the private medical subscriptions with our supplier; this comes also wtih a discount for dental care services
• We turned Mondays and Wednesdays into Fruit Days and Fridays into Pastry Das; the vitamin-filled start of the day is on us. So are water, coffee and tea throughout the week
• A great place to work in – a modern office in an easily accessible location
• A youthful and multicultural working environment
• Being part of a young & dynamic team
• Process training sessions, soft skills training sessions, personal development plan






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